Emirates Airlines has an excellent reputation and is well known throughout the world. It is based in the United Arab Emirates - its main hub is located in Dubai. The airline operates many flights to various destinations and is one of the most comfortable for passengers. Let's take a closer look at what services this air carrier provides, what is its pricing policy, how to purchase tickets, go through the check-in procedure and other questions that arise for potential passengers planning a trip.
General information about the airline
Arab Airlines was established at the initiative of the authorities of the Emirate of Dubai with the aim of developing tourism business and infrastructure throughout the country. The airline's history began on October 25, 1985, when Emirates began operating its first domestic flights on just two leased aircraft, a Boeing 737 and an Airbus 300 B4.
The company was headed by Maurice Flanagan, whose name was already known in the aviation business. Later, he was joined by the current leaders - Sheikh Ahmed bin Said Al Maktoum and Tim Clark.
During the first year of operation, the company transported 260,000 passengers and 10,000 tons of cargo and began to develop new directions. In 1993, Emirates Airlines entered into a partnership with US Airways and Cyprus Airways, which allowed it to enter the global air travel market. In this regard, the carrier's fleet began to actively expand and was replenished with new modern aircraft models.
A significant event in the life of Emirates Airlines took place in 2021 - the company's plane made a nonstop flight of record duration: the aircraft flew from Dubai to the New Zealand city of Auckland, covering a distance of 14,200 kilometers in 16 hours 24 minutes.
At the moment, the airline is part of The Emirates Group alliance.
International flights
Emirates Airlines flies to a wide variety of destinations. Among them are America, Europe, Africa, Asia, Australia and Oceania.
To date, air traffic has been established with 155 settlements located in 80 countries of the world.
Among the most popular and popular flights are those that are carried out to the capitals of states and megalopolises located in different parts of the world, in particular:
- Cairo;
- Cape Town;
- Casablanca;
- New York;
- Washington;
- Boston;
- Rio de Janeiro;
- Tokyo;
- Beijing;
- Guangzhou;
- Colombo;
- Islamabad;
- Nice;
- Geneva;
- Venice;
- Rome;
- Melbourne;
- Auckland;
- Munich;
- Abu Dhabi;
- London;
- Kuala Lumpur.
Emirates Airlines also operates priority flights to Russia in the following directions: Dubai - Moscow, Dubai - St. Petersburg. Flights from the UAE to Russian airports are carried out daily. The airline has an office in Moscow. It is located at the Domodedovo airport. You can contact there with any questions that interest you.
Emirates Airlines fleet
According to official information, as of July 2021, Emirates Airlines has 257 aircraft. The vast majority of flights are operated by aircraft of two models - Airbus A380-800 and Boeing 777-300ER. Their number in the fleet is the largest - 104 and 139 aircraft, respectively.
Of particular interest is the Airbus A380-800, which is a double-decker aircraft. This type of airliner is the largest in the aviation business.
There is also one Airbus A319 aircraft designed specifically for the transport of elite first class passengers.
The rest of the airline's aircraft are wide-body passenger Boeings, which are used on long-distance routes. Among them are 10 Boeing 777-200LR aircraft and 3 Boeing 777-300 aircraft.
Emirates Airlines' fleet is not very diverse, as the company prefers exclusively proven manufacturers and models.
In connection with the planned renewal of the fleet, the airline has ordered 217 new aircraft. Moreover, the order contains models that the company has not used before: 35 Boeing 777-8X and 115 - Boeing 777-9X, as well as 58 universal aircraft such as Airbus A380-800.
Each aircraft of the air carrier, which is in operation, has special characteristics, such as the number of seats, a special layout of the cabin, the presence of a lounge area, a SPA shower and special devices for entertainment.
What services does the company provide
Emirates Airlines is distinguished by the highest level of in-flight service and a commitment to meeting the needs of even the most discerning customer. This explains the significant number and variety of services offered by the air carrier.
At the airports
Emirates Airlines operates separate lounges at international airports across five continents. Each room is well equipped, so it is suitable not only for relaxation, but also for work.
The lounge is available for passengers traveling in first or business class.
They offer a cafe where you can eat or just have a cup of coffee, a business area, and a shower.
In Moscow, the airline has a large business lounge in Domodedovo, where passengers traveling on business can take a break, gain strength before departure, and, if necessary, work.
First and Business Class passengers are offered a free Personal Chauffeur service. As part of this service, the client of the company will be picked up from the airport of arrival by car and taken back or taken to another place. This service is punctual - the car is served to the client in advance, and in case of a delay in the flight, the driver will kindly wait for his passenger. The service operates in 70 cities around the world. To get acquainted with the full list of services, it is recommended to visit the official website of the airline, where information is presented in Russian.
Services on board
Regardless of the class the passenger is traveling in, Emirates Airlines provides a high quality and personalized service.
Features of flight in economy class
When purchasing an Economy Class ticket, passengers can count on comfortable seats with ample legroom, delicious food and entertainment. Depending on the direction of the flight, passengers are invited to taste dishes of the national cuisine of the country of destination and a variety of novelties. Both traditional meals and specials are available on board with prior notice, including a kosher menu and vegetarian options.
An additional advantage of this airline is that all aircraft are equipped with power supplies that allow charging personal gadgets, as well as a free Wi-Fi distribution system.
In front of each seat there are personal screens where you can watch a movie or listen to music.
Features of flight in business class
Business class from Emirates Airlines will delight passengers with spacious soft seats, complemented by a headrest. An undoubted advantage is the presence of a personal screen equipped with an HDMI connector located directly in front of the chair.
Emirates Airlines offers many services and amenities available to business class passengers, including:
- lounge area;
- personal selection of drinks from the minibar;
- delicacies from national cuisines of different countries of the world;
- the ability to use the Internet during the flight;
- special entertainment system ICE.
Flying in first class
First class is the most comfortable and even luxurious.Above all, First Class passengers are provided with exclusive private compartments that recreate the ambiance of a private room. In addition, they are offered the following services:
- virtual window;
- setting the temperature and light;
- a personalized set of special organic products for face and body care;
- an exclusive set of Bulgari cosmetics;
- nightwear when traveling on a night flight.
The undoubted advantage of flying first class from Emirates Airlines is that the meals offered to passengers are varied and accompanied by excellent serving.
Meals on the plane
Emirates Airlines cares about its customers and makes sure that all their wishes are fulfilled. This also applies to meals on board the aircraft.
In particular, all passengers are given the opportunity to choose the most suitable type of food for themselves. In addition to the traditional menu, Emirates Airlines offers a wide variety of special recipes. However, it should be borne in mind that special meals must be ordered at least one day before departure.
The airline's passengers have access to such types of menus as Hindu, vegetarian, Muslim, lactose-free, diabetic, low-calorie, food for allergy sufferers, gluten-free, raw food and others.
Dubai Connect service
A special privilege for Emirates Airlines passengers is the special Dubai Connect service. It works if the travel itinerary provides for a long transfer in Dubai. In this case, the airline provides at its own expense visa processing, hotel accommodation, meals and transfer.
The Dubai Connect service is available for passengers of all classes, but on different terms. For example, first and business class customers use this service if the transfer time is at least 6 hours, but no more than 24 hours. For Economy Class passengers, the Dubai Connect service is provided if the transit time is at least 8 hours and no more than 24 hours.
A prerequisite for using the service is preliminary booking, which must be made no later than one day before departure.
More detailed information about the Dubai Connect service can be found here.
Loyalty program
Emirates Airlines' loyalty program is called Skywards and is a reward system for passengers who frequently use this airline and Flydubai. Its members receive a number of privileges to make the trip even more enjoyable and cost-effective.
It should be noted that Skywards is one of the best loyalty programs in the world and has won numerous awards in the travel and tourism industry.
This bonus program has a number of advantages:
- Simple registration procedure.
- Providing many opportunities for earning and redeeming miles.
- Receive free exclusive services at airports and planes.
To earn miles, you must fly with Emirates Airlines or partner airlines. To earn extra points, you can also take advantage of special offers from partner companies, for example, book a hotel, purchase goods at the airport, on certain websites or in stores, or rent a car.
The most pleasant advantage of loyalty programs is that you can use the accumulated miles at your own discretion in the future - Emirates Airlines and its partner companies offer a wide variety of options for how and for what to spend miles.
For example, program members can redeem miles for tickets, upgrades, hotel rooms, tickets for cultural and sports events and other pleasant bonuses.
To be eligible for the loyalty program, you must register with Skywards. To do this, you need to visit the official website of the Emirates Airlines company. After registration, a personal member account is automatically created in the system, with which you can find out the number of miles accumulated and your level, learn about special offers and redeem miles.
You can purchase tickets for flights using your Skywards account. Since all passenger information is already stored in the system, the booking process will be simplified. When filling out the information in the profile, it is recommended to link the card used for payment.
Airline fares
Emirates offers its customers the opportunity to purchase tickets at a variety of fares. Airfare is a fee charged by the airline for the provision of a set of certain transportation services. Fares depend on the route and class of service, may have seasonal discounts, and depend on the time of stay at the destination. For example, when booking tickets on the airline's website, customers can receive a promotional code or coupon that guarantees them a discount on the ticket.
Emirates Airlines offers the following main fares: Special, Saver, Flex and Flex Plus. It should be borne in mind that the tariff has nothing to do with the class of service.
You can find out what fares are available for a particular flight when booking tickets. Moreover, passengers of economy and business class can choose any of the four fares listed above. For first-class customers, there are two fares available - Flex and Flex Plus.
The ticket price, depending on the fare, as well as the current conditions and the number of miles that will be credited, are indicated on the company's website.
How to buy a ticket on the airline's website
First, you should open the Russian-language version of the official website of Emirates Airlines: https://www.emirates.com/ua/russian/.
The second step will be to search for tickets and fill in the required fields.
Depending on the content of the request, the site will offer all possible flight options for consideration.
Next, you should select the desired class of service and tariff. This can be done quite easily and deliberately, since detailed information is provided regarding all the conditions of the tariff. After you decide, you need to click on the word "Select".
After that, you will be redirected to a page containing all the details about the route, ticket cost, travel time, aircraft model, fare and the number of miles that will be credited to you. To be able to buy a ticket, you need to enter detailed information about the passenger.
After entering your personal information, you will receive a booking code. After that, you will be given the opportunity to choose a seat in the airliner, the type of food and additional services.
The booking process ends with a ticket payment using a card or electronic payment system.
Flight check-in methods
You can check-in for an Emirates Airlines flight remotely using the Internet and phone, as well as directly upon arrival at the airport.
Upon arrival at the airport, check-in can be done in any of the following ways: by yourself at a kiosk or at a regular counter. On some flights, only the last check-in option is available. In this regard, it is necessary to clarify in advance which registration methods are available in each individual case.
Online check-in is also called online check-in. You can register in this way in a special section on the Emirates Airlines website. To do this, you must enter your booking information, namely, indicate your surname and the received booking code. You can also use the Skywards program if you are a Skywards member, in which case you do not need to enter your personal information, as it is already saved in your personal profile.
Online check-in starts 48 hours and ends 90 minutes before departure. You need to print out your boarding pass or simply save it on your phone.
You should arrive at the airport an hour and a half before the departure of the plane and go through security no later than an hour before.
Boarding starts 45 minutes and ends 20 minutes before take-off.
Baggage information
Emirates Airlines is one of the most loyal in terms of baggage transportation. In particular, in different classes, baggage allowances vary from 30 to 50 kilograms.
Thus, in Economy Class, the maximum allowable baggage weight is 30 kilograms. Business class passengers are allowed to carry up to 40 kilograms of baggage. Airline customers flying in first class can carry 50 kg baggage. At the same time, the airline allows you to check in several items in baggage, the weight of which does not exceed the above norms.
Emirates has the following conditions for carry-on baggage:
- First and business class passengers can carry an item or several items weighing no more than 12 kilograms into the cabin.
- Economy class clients' carry-on baggage must not exceed 7 kilograms.
- The volume of the portfolio should not exceed the following parameters: 45 x 35 x 20 cm, and bags - 55 x 38 x 20 cm.
Emirates Airlines allows additional and special baggage to be carried under separate conditions. According to the current rules, a separate fee is charged for additional baggage, which is not fixed and varies depending on the following factors: class, route length, level in the loyalty program, weight and volume of baggage.
What passengers traveling with children need to know
Emirates Airlines pays special attention to passengers traveling with children. Among the privileges provided to parents with young children are the following:
- the opportunity to register at a separate counter without queuing;
- offer to take advantage of a variety of entertainment on board;
- receiving special baby food;
- gifts for children from the company.
It should be borne in mind that travelers with toddlers under the age of two can carry an additional piece of baggage weighing from 10 to 23 kilograms free of charge, depending on the route and duration of the flight.
If there is free space in the cabin, parents can take on board a folding stroller or a portable crib for their child.
How to change the departure date or return the ticket
If necessary, Emirates provides its customers with the opportunity to change the departure date or return the ticket.
You can change the date or route free of charge within the available zone, which depends on the type of ticket and fare.
For more information, see the Manage My Booking section of the company's website.
Refunds can be made here. To do this, you must fill out a special form that allows you to reimburse funds.
FAQ
- How can I find out the flight schedule?
Flight schedules are available on the Emirates Airlines website.
- Can pets be transported on the plane?
The carriage of animals in the cabin is prohibited. Animals are transported in the cargo hold of the aircraft. The cost of transportation depends on the weight of the cage and its size.
- Can I carry wheelchairs with me?
According to the airline's rules, only folding wheelchairs can be transported in the cabin. Customers with disabilities should advise airline staff in advance of the need to provide special service.
- Is there compensation for flight delays or cancellations?
If the flight is delayed, the passenger is entitled to compensation or the provision of additional services. In case of a delay of more than 3 hours, monetary compensation is obligatory paid, the amount of which depends on the length of the flight. In the event of a delay of 5 hours or more, the airline is obliged to fully refund the ticket price or arrange another flight. If the plane is canceled or the departure is postponed for a day, the airline undertakes to additionally accommodate the client at the hotel and organize a transfer in both directions.
- Can miles accumulated through the Reward Program be used for flights with other airlines?
Earned miles can be used to pay for tickets purchased from partner companies such as Air Mauritius, Alaska Airlines, easyJet, GOL Linhas Aéreas Inteligentes, Japan Airlines, JetBlue, Jetstar, Korean Air, Malaysia Airlines, Qantas, S7 Airlines, South African Airways , TAP Portugal.
Emirates Airlines is one of the best carriers in the world. Its distinctive features and advantages are a reasonable pricing policy, a significant number of services provided, loyal baggage allowance, striving to improve service and aircraft fleet.
