Low-cost airlines provide the opportunity for millions of people to fly at low prices. You can use the services of low-cost airlines in many countries. The Turkish airline Pegasus is a notable player on the Russian air transportation market: the low-cost airline offers flights on modern aircraft, uses simple and understandable fares, and launches new flights.
About company
The Turkish airline Pegasus carries out charter and regular flights. The company has existed since 1989, the first flights began to operate in 1990, at that time its fleet consisted of two aircraft.
A new stage of development begins after Pegasus was acquired by the Turkish company ESAS Holding in 2005. Istanbul Sabiha Gokcen Airport becomes the main base and Pegasus Airlines begins regular domestic flights.
The development of the company is based on the following principles:
- low prices;
- the fleet includes the latest aircraft;
- selection of individual travel options.
Personnel training for flight operations is carried out in our own flight crew training center, equipped with the latest flight simulators.
Flight geography
Today, Turkish airlines Pegasus Airlines operate flights to 40 countries in 105 destinations. The list of regular domestic flights includes 36 cities, including Izmir, Antalya, Bodrum, Ankara, Istanbul.
Pegasus serves about 70 international destinations. The company's fleet delivers passengers to Russia, Ukraine, Germany, Austria, Italy, France, Egypt, Georgia and other countries.
The airline operates flights to such Russian cities as Moscow, Mineralnye Vody, Krasnodar, as well as Yekaterinburg and Novosibirsk, which can be reached via Bishkek.
In Ukraine "Pegasus" flies to Kiev, Kharkov, Zaporozhye, Lvov. In Kazakhstan, low-cost aircraft fly to Almaty.
Fleet composition
According to information provided by the official website of Pegasus Airlines, the fleet includes 83 airliners of various modifications. Boeing 737-800 and Airbus A320neo prevail among the aircraft equipped with a modern communication system.
Pegasus signed a major contract with Airbus, according to which, by 2021, the company's fleet will be replenished with Airbus A320 neo and A321neo aircraft. Some of the aircraft were made to special order.
Airline service
Pegasus offers to buy air tickets in one of 4 packages:
- Basic is suitable for those who travel with hand luggage.
- Essentials includes free baggage allowance, the ability to choose an additional service.
- Advantage allows you to transport luggage for free, get 50% discount on additional services, choose a seat, eat a sandwich.
- Business Flex includes free baggage allowance, choice of a convenient seat, the ability to change the departure date, and return a ticket.
If a certain service, such as food, is not included in the package offer, you can order it when purchasing your ticket. The airline offers a menu that includes baby food, kosher, gluten-free, vegetarian food and drinks. You can order the menu no later than 24 hours before the flight.
It is possible to book tickets for an event in the city of arrival. On the "Tours and Activities" page, you can select a destination, travel dates, from the list offered - an event of interest, then order an excursion, transfer, ticket to a concert, a football match.
Loyal customer reward system
People who often use the airline's services can become members of the Pegasus BolBol loyalty program, which replaced Pegasus Plus. Registration is free, you need a mobile phone number.
Principle of operation - points are awarded for each purchased air ticket or service, which are used to pay for tickets, extra baggage, meals.
Pegasus BolBol members receive:
- 1 point for each Turkish Lira spent;
- a welcome gift - 250 points after the first flight;
- 250 points for online check-in for domestic flights and 500 points for international flights.
You can purchase a ticket using points, provided that the program member has earned at least 500 points. Points are not converted to cash.
Points are valid for 2 years. Points that a customer has not spent are automatically removed from their account on the last day of the year.
Booking methods and purchase of additional services
It is not difficult to figure out how to buy a ticket on a Pegasus Airlines plane. Any tickets and services can be purchased through the website, call center or mobile application.
On the main page of the site, you can choose the Russian language and in a special form fill in the fields: from where, to where, departure date, return flight, number of passengers, then click on the "Cheap flights" button.
Next, in the list of outbound and return flights, select the appropriate flight option.
Select the desired one from the offered package offers and press the button "Go to passenger details".
Then the surname, name, date of birth, citizenship of all passengers are indicated in English.
You must enter your mobile phone number, email address and click "Continue".
On the web resource page for a small fee, you can select a seat in the aircraft cabin. Passengers who wish to sit in the front must pay from $ 12. Those who prefer window seats will have to pay $ 7.
You can also choose food, luggage, additional services and proceed to payment.
Next, you need to enter the number, expiration date, bank card security code, name and surname of the card holder.
After that, the system will redirect to the 3d Secure page, where the SMS code is entered. After a short wait, information about the successful purchase of the ticket should appear.
To buy air tickets, you can use a mobile application that is compatible with IPhone, Android and iPad.
Cancel Reservation
To refund the ticket price, you need to contact the place of purchase. If a ticket was purchased on the website or through a mobile application, then in order to change the flight, contact information, and return tickets, you need to go to the "Ticket Transactions" section. Next, you need to enter the booking code (PNR) and surname in the form field.
If the ticket was purchased from a tour operator or travel agent, you need to contact him.
According to the rules of the Pegasus airline, funds can be returned if it is provided for by the rules of the applicable fare. Passengers who are puzzled about how to return tickets within 2 hours before departure or after departure should be aware that in this situation, the return procedure is not possible.
It may take 3-7 days to process your money back. The funds are transferred to the card with which the passenger paid for the ticket.
Online registration
The airline's customers can check in for the flight online. Check-in starts 72 hours before departure and ends 60 minutes before scheduled departure. You need to arrive at the airport no later than an hour before the start of the flight.
Persons who arrived for boarding 20 minutes before departure will not be able to take off on this flight.
If the passenger is traveling with luggage, he will have to go to one of the check-in counters before they close. Passengers with carry-on baggage can immediately board with a boarding pass.
It is important to know that online check-in for a Pegasus Airlines flight is not available everywhere. The company's website has a list of airports where you can register in this way.
To register, you need to go to the main page of the site and select "Online registration".
Next, indicate the name, surname, booking number and click "Continue".
Then you need to print your boarding pass in paper form.
For online registration, you can use a mobile device:
- click on the "Registration" tab, enter the reservation code, name and surname;
- then choose your flight and follow the instructions;
- upon completion, the mobile phone number and email address are entered;
- then you need to click "Continue";
- flight data and a link to a mobile barcode that is used as a boarding pass will be received via a mobile phone number or email.
Weight and size of luggage that you can take with you
According to the airline's rules, you can take hand luggage into the cabin. Quantity, weight and size must meet the following requirements:
- 1 piece weighing up to 8 kg and maximum dimensions of 55 x 40 x 20 cm;
- 1 backpack or carry-on bag, or stroller bag, or camera bag, the size of which must not exceed 35 x 20 x 20 cm;
- for passengers who have booked a ticket as part of the Business Flex package, the weight of the allowed carry-on baggage is 12 kg.
Passengers whose belongings exceed the specified carry-on baggage allowance are required to hand them over for loading into the aircraft hold during boarding and pay an additional 50 euros for each item.
The baggage allowance that one passenger can carry is determined in accordance with the purchased package:
- Basic - checked baggage is not allowed;
- Essentials and Business Flex - 15 kg for domestic flights and 20 kg for international;
- Advantage - 20 kg on all flights.
For children under 2 years of age, the baggage allowance does not depend on the package and is 10 kg on all flights.
For excess baggage on Pegasus Airlines, an additional fee is charged, the amount of which is calculated depending on the country, place of check-in, number of hours before departure.
Transportation of some items or animals requires prior approval from the airline and additional payment.
Passengers who wish to transport will have to inform and, if necessary, pay:
- sport equipment;
- musical instruments;
- weapons and ammunition;
- wheelchair;
- pets;
- olive oil, syrup, honey.
It is forbidden to transport gasoline lighters, paints, varnishes, solvents, acids, mercury barometers, radioactive materials, aerosols, compressed gases (scuba cylinders), fireworks, flares, poisonous substances, dry ice in an amount exceeding 2.5 kg per person, strong magnets and other dangerous objects, substances.
Traveling with a child
Before using the services of a low-cost airline, you need to think through all the situations that arise when traveling with children. Since the company has a number of restrictions, it will not work to take whatever one wants on the plane.
When buying an air ticket, you need to consider whether you will need the following during the trip:
- toys;
- oversized stroller;
- baby food;
- choice of seat in the cabin.
For excess baggage it is worth purchasing the Advantage or Business Flex packages. You need to take care of food and seat selection in the aircraft cabin: it is more convenient for parents with babies to fly in places with extra legroom.
How to contact the carrier
Clients cannot get to the Pegasus Airlines office in Moscow. The central office of the company is Pegasus Hava Tashimadzhilygy A.Sh. - located in Turkey at the address: Aeropark Yenişehir Mah. Osmanlı Bulvarı No: 11 / A 34912 - Kurtköy / İstanbul.
Airline managers establish contacts with clients and solve problems by phones: +90 (216) 560 70 00, +90 (216) 560 71 00.
To resolve issues related to the purchase of air tickets, there is a telephone number of the Pegasus Airlines representative office in Moscow: +7 (499) 609 28 78; phone in Krasnodar: +7 (861) 277-34-45.
Summarizing
Pegasus Airlines is a modern low-cost airline providing cheap but high quality service. The route network is constantly expanding, the fleet consists of new generation aircraft. When forming the ticket price, the interests of passengers are taken into account, who are given the opportunity to register and return the ticket online, choose additional services, and accumulate bonus points.
