Lufthansa (Lufthansa) - one of the leading airlines in the world, which is a co-founder of the Star Alliance. Today this airline operates flights to almost 80 countries of the world. In addition to direct flights, the company offers its customers connecting flights at Lufthansa transit airports. The company operates direct flights from Russia to Germany from Moscow and St. Petersburg. In Ukraine, Lufthansa air tickets can be purchased on flights between Kiev - Frankfurt, Lviv - Munich, Kiev - Munich, Odessa - Munich.
Lufthansa: history and activities of the company
Lufthansa Airlines is the largest aviation concern in Europe. Its headquarters are located in the German city of Frankfurt am Main. The joint stock company Deutsche Lufthansa Aktiengesellschaft was formed in 1926. Initially, its air fleet consisted of 162 aircraft.
In 1934, Lufthansa opened the first scheduled transatlantic mail service, bringing the company's air traffic and the number of flights it operates at record levels in Europe.
During the Second World War, the entire air fleet of the aviation giant was redesigned and sent to perform military tasks - only a few pieces of equipment were left for the needs of the civilian population. And immediately after the war, the company, together with Germany, was divided into two parts, on the basis of which two separate companies with the same name Lufthansa were formed.
In 1951, the Ministry of Transport of West Germany decided to restore the country's passenger and cargo air transport, and already in 1953 a new airline was formed with headquarters in Cologne, which almost a year later received the original name Deutsche Lufthansa Aktiengesellschaft.
The renewed airline opened regular flights on April 1, 1955. It was only in 1963 that the West German air carrier received a monopoly on the name Lufthansa.
As the company developed, its air fleet was replenished with jet aircraft, which are still used on all its airlines, the types of airliners were improved, new types of services and advanced information technology solutions were introduced.
As of June 2021, Lufthansa's fleet consisted of aircraft with an average age of 11 years. The total passenger traffic of the company, according to 2021, amounted to 104.5 million people.
A government agreement between Germany and Russia allows Lufthansa to operate 10 destinations. Flights from Moscow, St. Petersburg, Samara, Yekaterinburg and Rostov-on-Don to Frankfurt, Munich, Dusseldorf, Hamburg, Berlin and other cities are operated by a subsidiary of Germanwings.
Axel Hilgers has been the Regional Director of Lufthansa in Russia and the CIS since May 27, 2021.
Lufthansa Service Center
Phone: +38 089 323 98 55
| Day | Monday Friday | Saturday Sunday |
|---|---|---|
| Working hours | 09:00 - 19:00 | 10:00 - 15:00 |
How can you buy tickets at a profit?
Lufthansa's Miles and More program allows you to buy a plane ticket at an advantageous price. It is aimed at customers who fly frequently. The savings program brings together 40 partner airlines and had 20 million members by 2021.
The accumulative system of bonuses is provided for all clients from the age of 2. At the same time, it is purely individual and does not allow bonuses to be combined even by members of the same family.
To become a member of the program, you must fill out an application - this opportunity is provided by the official website in Russian, as well as direct ticket booking at the box office. You will then receive a temporary Miles & More card.
If at least 1 mile is not credited to it within six months, the card will be canceled. If at least 1 mile is credited to the bonus account, the client automatically receives a plastic card of the participant of the promotion.
Each bonus card has its own status, which allows its holder to take advantage of certain privileges. Today, there are three status provisions:
- HON Circle - offers the most significant privileges of using the airline's services. The client receives a card when 600,000 miles are accumulated over two calendar years;
- SENATOR - this status can be obtained by accumulating 100,000 miles during a calendar year. This status has a validity period - it can be used for two years;
- FREQUENT TRAVELER - accumulates 35,000 miles in a calendar year. The status is valid for two years.
You can get bonus miles by using not only flight services, but also accommodation in certain hotels - partners of the program or car rental in partner companies.
The airline offers favorable conditions and discounts when purchasing tickets for children, so always indicate the age of the passengers. In addition, it is much more profitable to book tickets in both directions at once - there and back.
For significant savings, you can use the "weekend rule", which provides for arrival at the destination on the night of Saturday to Sunday, so you can buy cheaper tickets.
However, in an effort to save money, you should remember that a cheap ticket is more difficult to return or change for another flight if you need to reschedule your flight.
How to check in for a flight
Check-in for Lufthansa flights takes place 23 hours before departure. For identification, you need to know the booking number and e-ticket. You can get acquainted with the flight schedule on the official website of the company by looking at the online scoreboard. The information is constantly updated and corresponds to the valid timetable.
While studying the flight map, you should remember that some flights are seasonal and operate only during a certain period of the year.
At the airport, passengers are first checked by the security service. After that, you need to find your flight on the information board. When searching, you should be guided by the flight number in the itinerary receipt. The check-in counter will be indicated opposite the flight number.
Check-in starts 3 hours before departure and ends 30 minutes before. At the check-in counter, you must present a visa, passport and route sheet (in case of a flight with a transfer).
After that, you need to weigh and check in your luggage. For passengers flying with a transfer, it is possible to drop off their luggage to their final destination, so travelers do not have to carry their luggage when transferring to another flight.
At the end of check-in, the passenger receives a boarding pass and a baggage claim sticker. It should be borne in mind that only the printed version of the boarding pass is accepted in Russia. You can print it on a printer yourself or get it at the airport.
What is included in the cost of Lufthansa flights
Lufthansa allows First and Business Class passengers to carry 2 pieces of carry-on baggage.
Economy Class passengers can carry one piece of carry-on baggage. Baggage dimensions must not exceed 1.15 m and weigh over 8 kg.
The weight of one piece of baggage in Economy class is 23 kg, for the rest - 32 kg.
Lufthansa's baggage rules and frequent flyer offers are as follows:
- Lufthansa Economy Class with Frequent Traveler / Senator / HON Circle / Star Alliance Gold Members - you are allowed to carry two pieces of baggage 23 = 23 kg;
- Lufthansa business class with Senator / HON Circle / Star Alliance Gold Members - have the opportunity to carry three pieces of baggage 32 + 32 + 32;
- Lufthansa First Class Senator / HON Circle / Star Alliance Gold Members - carry 4 pieces of baggage 32 + 32 + 32 + 32.
Baggage rules differ on different airlines. When buying a Light ticket, you will need to pay extra for the baggage you carry.This can be done at the time of booking.
When ordering a ticket online, you can check in your baggage at the airport using a self-service kiosk.
Lufthansa's flight schedule and fares can be found on its official website in Russian.
How to change or return a Lufthansa ticket
Not so long ago, the company offered its customers services for the return and exchange of tickets. The money for the returned ticket will be credited within 2-3 days to the account from which the payment was made. The maximum period for which a refund is made is a week.
Today, the cancellation function is available on the German version of the company's website. In order to return a ticket, you need to go to the booking section and cancel it by finding your last name and promotional code.
If the purchase was carried out for a group of tickets, and the refund applies only to a part of them, you must contact the company's support service.
If the ticket was bought on the company's website or at the office, the refund is made online. If the booking was made through an agency, then in order to get the money back for the ticket, you must contact their representative directly.
Conclusion
The German airline Lufthansa offers its customers the most profitable and comfortable conditions for airbus flights. The company has no flight delays and pays special attention to safety. The pricing policy for air travel is formed in accordance with the class of passenger service.
