Airline Lufthansa (LH) is the main structural part of the largest aviation concern in Europe - Deutsche Lufthansa AG (Lufthansa Group), better known as Lufthansa. Its main technical and transport bases are located at the airports of Frankfurt am Main, Munich. Carries out transportation within Germany and to other countries. In February 2021, the British aviation rating agency Skytrax awarded the company - the first in Europe - with a 5-star quality certificate.
A little about the company
The merger of Deutsche Aero Lloyd (DAL) and the aviation concern Junkers Luftverkehr on January 6, 1926 formed Lufthansa ("air union"). Its trademark is the crane logo. Previously, this emblem was owned by the subsidiary DAL.
During World War II, LH aircraft were used for military missions. After Germany's surrender, the Allies banned the corporation because of its collaboration with the Nazis.
In 1953, LH was re-created at first as Luftag, and a year later it was renamed Lufthansa again. The company address is Flughafen-Bereich West, D-60546 Frankfurt am Main. IATA code: LH. The headquarters of the aviation concern is located in Cologne.
In April 1955, the air carrier opened its own regular air community. In 1997, Lufthansa formed the large Star Alliance business group with four other airlines. Participates in Miles & More, a bonus accumulation program that can later be spent on purchasing tickets.
In 2021, Lufthansa's turnover amounted to 35.58 billion euros, net profit was 2.37 billion. Together with subsidiaries, 1.1 million flights were performed, 130 million people were transported. Lufthansa carried 65 million passengers directly.
In February 2018, LH's operating performance improved. There was an increase compared to last year's period:
- the number of departures by 5.9% - up to 41,311;
- traffic by 5%, up to 10,046 million passenger kilometers;
- total passenger traffic by 6.5%, amounted to 4,528 million people;
- seat occupancy - up to 75.9% (0.2%);
- offers (maximum passenger turnover) by 4.7% - reached 13,233 million seat-kilometers.
The company's contacts are presented on the website lufthansa.com (Lufthansa.ru): feedback form, hotline.
- Email - [email protected].
- A 24-hour call center in Germany - tel. +49 (0) 6986799799.
- Russian service center - tel. +74954118431.
- Office in Moscow: Domodedovo airport, tel. +74954118444;
- representative office in St. Petersburg - Pulkovo airport, phone +74954118444.
Airline routes
The company's international routes cover literally all of Europe, the states of North and South America, Asia. There are flights to Australia, to many African countries.
On all continents, the company's mission is being successfully carried out - to provide affordable and comfortable flights. Transportation of goods from Europe to the countries of Southeast Asia is carried out with a technical landing at the Novosibirsk Tolmachevo airport.
Flights are made to almost all major cities of the CIS: Ashgabat, Almaty, Yerevan, Baku, Chisinau, Astana (with the exception of Tajikistan, Uzbekistan and Kyrgyzstan).
- In Belarus, LH flights operate to Minsk.
- In the Russian Federation - to Moscow, St. Petersburg, Krasnodar.
- To Ukraine - to Kiev, Lvov, Odessa, Dnepropetrovsk.
Domestic flights cover many cities in Germany: Berlin, Bremen, Cologne / Bonn, Dresden, Dortmund. Also on the list are Düsseldorf, Hannover, Hamburg, Leipzig / Halle, Munich, Nuremberg, Freiburg im Breisgau, Rostock, Stuttgart.
Check out the company's website for up-to-date information about where Deutsche Lufthansa flies, as new destinations are constantly being added. For example, in 2021, Lufthansa resumed its long-haul program of flights from Berlin to New York. The reason was the bankruptcy of a competitor Airberlin.
In total, the flights are operated to more than 200 destinations in 78 countries.
Flights to hundreds of destinations are made daily. The main connections take place through hub airports in German cities: Dusseldorf, Frankfurt, Munich.
The routes are distinguished by high quality passenger service. Lufthansa InTouch provides customer support in all directions throughout the Lufthansa Group aviation conglomerate. Seven service centers are engaged in this: in touch Brno, in Berlin, Cape Town, Dublin, Istanbul, Manila, Peterborough.
Aircraft fleet
The availability of airliners of various flight ranges allows transportation to all corners of the planet. German Airlines has no other carriers that are comparable to Lufthansa in terms of their capabilities. In total, the concern has 638 aircraft, while directly from Lufthansa and regional partners - 343.
Long-haul liners, pieces:
- Airbus A380 - 14;
- Boeing 747-8 - 19;
- Boeing 747-400 - 13;
- Airbus A340-600 - 22;
- Airbus A330-300 - 19:
- Airbus A340-300 - 16;
- Airbus A350-900 - 8.
Medium-haul aircraft, units:
- Airbus A319-100 - 30;
- Airbus A320-200 - 67;
- Airbus A320neo - 10;
- Airbus A321-100 - 20;
- Airbus A321-200 - 43.
- Boeing BBJ 737-700 IGW - 1.
Short-haul aircraft, units:
- Embraer 195 - 17;
- Embraer 190 - 9;
- Bombardier CR900 - 35.
The flagship of the Lufthansa fleet is the Airbus A380. Weighing 560 tonnes at takeoff, 73 meters long and 24 meters high, this airliner is considered the largest and heaviest aircraft in the world. The pride of German Airlines Airbus A350-900 stands out among other aircraft in its category for the lower noise level during takeoff and lower (by 25%) fuel consumption. The average age of the liners is 12 years.
The technical condition of the aircraft is good. They are serviced and repaired by Lufthansa Technical Training specialists (from the Lufthansa Group), who have extensive experience in performing similar work with almost every type of aircraft.
The Lufthansa pilots are well trained. They are being trained by another company belonging to the Lufthansa aviation concern - Lufthansa Aviation Training.
Tariff policy and baggage transportation rules
Regardless of the route and distance, the company's client is offered high-quality service. But fares and classes of service on intercontinental flights are different from those on European routes.
Intercontinental fares:
- Economy class. Allowed for one piece of baggage (up to 23 kg) and carry-on baggage.
- Economy premium. Luggage - 2 pieces, hand luggage. TV in the back of the chair in front, access to the waiting room (for a fee).
- Business Class. Two pieces of baggage (no more than 32 kg each) and two pieces of hand luggage. The armchair can be converted into a bed. Priority boarding, free access to the waiting room, personal TV.
- First class. Luggage - three pieces (each up to 32 kg). Hand luggage - two pieces (no more than 8 kg each). Personal assistant and transportation to the plane. First class lounge.
On medium and short haul flights, Lufthansa offers a business class fare and three European economy class fares.
In business class, rebooking and refunding of the ticket is possible, baggage transportation is free. Nearby free space.
Economy class:
- Budget Light. The passenger is only entitled to carry-on baggage. Cannot be rebooked or refunded. One piece of baggage can be carried for an additional fee.
- Standard Classic. Possible: rebooking a ticket, baggage transportation, seat selection.
- Flexible Flex. You can change the departure date, return the ticket (by paying a fee).
Economy class fares allow you to upgrade your service to business class for a fee. Such an increase provides various additional services: priority when boarding the plane, during the flight you can take a free seat next to it, the ability to access the business lounge in Munich, Frankfurt am Main and other cities. However, the conditions for the carriage of baggage remain unchanged.
The weight, size, number of pieces of carry-on baggage and baggage carried free of charge depend on the passenger status, class of service and fares at which tickets are purchased. The flight distance also affects this. The allowed rate is indicated on the tickets.
Maximum dimensions: carry-on baggage - 55 × 40 × 23 cm; luggage - up to 158 cm in the sum of three dimensions.
Baggage in excess of the specified size, width or weight is considered excess baggage. An additional fee is charged for it.
All service classes have a limit on the maximum weight of one piece of baggage - 32 kg. If the weight is exceeded, things cannot be sent as passenger luggage. Sending is carried out by cargo air transport.
Lufthansa flight schedule
The schedule of all flights is presented on the company's website. It is necessary in the section “Reservation and management” (subsection “Schedule”) to enter the names of airports (cities) of departure and arrival, as well as the date of flight in a special form. After that, the passenger receives a detailed timetable.
It is possible to get information of interest in PDF-format for printing. In this document, you can specifically select the required data. All useful information is added to it: weather forecasts, the location of seats in the ship's cabin, company contacts.
From Moscow (Domodedovo airport), the company's liners can fly in two directions: to Frankfurt am Main and to Munich.
Lufthansa operates flights to Moscow from the same German cities.
How to buy flights on the Lufthansa website
Tickets can be bought on the official website of the airline. It is necessary to go to the section “Reservation and management”, then go to the section “Buy a ticket” and fill out a special form.
You can pay for your purchase using credit or payment cards. It's easier to manage your booking by having a personal account on the website. To do this, you need to register.
For each route, a choice of different tariffs is offered, differing in terms of conditions. The advantages of early booking are obvious - lower cost. Special pre-departure options are also offered. They depend on the workload of the flight, demand.
The company guarantees that when booking tickets on the lh.com website, the client will receive the best fare, the most advantageous offer.
If a ticket with a lower cost is found elsewhere, the difference in cost is refunded to the passenger.
The terms of the guarantee do not apply to special fares, tickets for flights sold in packages of tourist vouchers.
Not taken into account:
- discount voucher,
- loyalty promotional offers,
- promo code,
- awards and miles for members of bonus programs.
Lufthansa check-in methods
There are several check-in options for Lufthansa flights:
- online;
- on the official Russian-language website;
- using a mobile device;
- in the vending machine performing the registration.
Online check-in is possible no earlier than 23 hours before departure. When registering, the choice of a seat in the liner is available. Boarding passes can be sent to your smartphone, printed or collected at the airport. You can register at lufthansa.com/ru/ru/Online-Check-in.
Also, 23 hours before take-off, registration takes place from mobile devices. Registration of seats and receipt of boarding passes is carried out with their help.
To do this, you need to go to LH.com in your phone or tablet browser or use the dedicated Lufthansa app. It can be downloaded from Apple Store, Google Play, Windows Store.
Check-in machines located at airports allow quick check-in. But they cannot be used by passengers with children under the age of 2 years and customers transporting pets.
Output
Lufthansa is the best airline not only in Germany, but throughout Europe. This is evidenced by the five-star quality certificate she received from Skytrax. The aircraft in its fleet allow it to successfully operate flights to all continents, including almost all CIS countries.
In Russia, the company's planes receive: the capital's Domodedovo airport, Pulkovo airport in St. Petersburg and the Krasnodar air port.
By purchasing a ticket, the passenger has the opportunity to choose the most suitable price tariff. The lowest cost tickets are available at lh.com.
