Austrian Post has over 20,000 employees and 1,800 branches throughout the country. The company, among other things, positions itself as an international operator of business shipments in emerging markets. Thus, the specialization of its service is the sending of parcels not only within the country, but also abroad. Moreover, delivery is carried out as soon as possible.
Services and prices
The Austrian Post is developing with an efficient cost structure and strong growth in turnover. Significant cash flows provide an opportunity to implement an attractive dividend policy.
The postal operator provides a wide range of services. Let's name only the most popular, with a price:
- Sending parcels abroad. The cost depends on the weight. But another important parameter of the parcels is their dimensions. The maximum allowable values are as follows: length - 100 cm, width and height - 60 cm. The shipping cost is shown in the table.
| Weight, kg (up to) | Cost, EUR |
|---|---|
| 2 | 13.93 |
| 4 | 15.28 |
| 10 | 19.28 |
| 20 | 29.29 |
| 31.5 | 39.39 |
The cost of sending a mini-parcel weighing up to 2 kg with dimensions of 35.3 × 25 × 3 cm is 8.93 euros.
- Express Mail Service (hereinafter EMS). This is the name of the service provided by the Austrian Post for the express delivery of inventory items that are critical to the time of use. The addressee residing in Austria will be able to receive the parcel until 12.00 on the day following the date it was sent using the EMS service. You can find out what expedited shipping costs by looking at the data in the following table:
| Weight, kg (up to) | Cost, EUR |
|---|---|
| 2 | 9.96 |
| 4 | 11.16 |
| 8 | 14.16 |
| 10 | 15.16 |
| 12 | 17.86 |
| 20 | 22.66 |
| 31.5 | 31.66 |
- Sending an international letter and a small parcel post. Prices here depend on the weight of the correspondence and on the country of delivery. With regard to sending to Russia, the official website of "Austrian Post" contains information on 2 available tariffs:
- Economy - relevant when the time of receiving the letter is not critical.
- Priority - applies if the correspondence must be delivered within 3 to 7 days.
In the table you will find the rates for sending letters from the Republic of Austria to the Russian Federation. Note that on the Austrian Post's web resource, Russia belongs to the category “European Union and the rest of Europe”, not “World”. Accordingly, prices fluctuate in the middle range.
| Letter type | The weight | Max. format - thickness (S) × width (W) × length (L), mm | Economy, euro | Priority, euro |
|---|---|---|---|---|
| S - small | up to 20 g | 5×162×235 | ------- | 0.9 |
| M - average | from 20 to 70 g | 5×162×235 | 1.75 | 2.1 |
| L - large | up to 2 kg | 30×250×353 | 5.5 | 01.06.1990 |
| XL - very large | up to 2 kg | 900×900×900 | 9.9 | 12.9 |
Features of tracking parcels
The service of the postal operator provides the ability to track the parcel from Austria. To do this, the client should use the track number assigned by the Austrian Post office to any registered item.
This code must be entered in the field that will appear on any page of the site, including the main one, after clicking on the Sendungsverfolgung (Tracking) button.
Types of track numbers
The track number is a 13-character sequence of letters and numbers. Examples of this code for various types of items are shown below:
- RA012345678AT - assigned to registered (first letter R - registered) small packages weighing up to 2 kg.
- CD012345678AT - the track code of parcels, the weight of which does not exceed 20 kg, always begins with the letter C.
- EE012345678AT is the first letter of the fast shipping tracking number is always E.
The sequence of numbers can be any, and it is designed to ensure the uniqueness of the track number. The last 2 letters - AT - indicate that the country of departure is Austria.
Parcel tracking statuses
Before proceeding with the consideration of the statuses, we will find out how long the parcel takes from Austria to Russia. Judging by the reviews on the relevant Internet forums, the delivery time is very wide. For example, if EMS service is not used, it is possible that the parcel will be delivered in a month, or even longer.
Our compatriots explain this phenomenon as follows: from the Austrian side, the departure, most likely, will arrive at customs in a maximum of 2 days. And at a Russian checkpoint it can stay up to 2 weeks.
Then it will take time for transportation to the sorting point. Sorting itself can take a week - and that turns out to be about a month. But in general, the delivery time is almost a lottery: some Russians received the package within 4 days.
Those planning to send a parcel to Austria can expect the transportation to take no more than a week. And in this case, the speed of delivery is also significantly affected by the efficiency of the sorting center at the customs.
The main tracking statuses of the "Austrian Post" items are presented in the table.
| Status | Description |
|---|---|
| Item forwarded abroad | Object sent abroad |
| Item distributed | Shipment sorted at customs |
| Item arrived in country of destination | The parcel arrived in the destination country |
| Item passed customs- / security check | The property has passed a customs check for security |
| Additional documents for customs required | Additional documents are required for customs |
| Item customs cleared | The shipment has been cleared through customs |
| Item in process of delivery | Package in the process of delivery |
| soon ready for pick up | Soon to be ready to be picked up |
| Item accepted at postal service point | The parcel is accepted at the postal service point |
| Item could not be delivered - return | It is impossible to deliver the shipment - return |
| Address incorrect / incomplete | Invalid / incomplete address |
| Delay due to repair of damaged package | Delay due to damaged packaging |
| Item accepted | Parcel received |
You can find out the location of international shipments using mobile applications developed for Android and IOS.
Company contact details
Austrian Post offices are open on weekdays from 8.00 to 18.00. Lunch break from 12.00 to 13.00.
For general inquiries, please call the private customer support service: 0800-010-100 or +43 57767-30401.
Postal address: Wien, Rochusplatz 1, 1030.
Conclusion
The main activities of "Austrian Post" is the transportation and subsequent delivery of parcels, printed publications and letters. The branch network of the company offers customers high quality postal and telecommunication services.
In particular, tracking by track number, which is a sequence of 13 characters, allows you to independently control the location of the parcel. An identification code is assigned to the shipment when it is registered at the Austrian Post office.
