Singapore Airlines is Singapore's largest carrier. The company provides passengers with a wide variety of services and not only on board. The extensive geography of flights makes it possible to make non-stop flights from Europe to the countries of Southeast Asia and Australia.
Carrier information
The history of the airline began back in 1947.
The first flight to Kuala Lumpur, Ipoh and Penang was operated three times a week. The following year, the airline introduced flights to Bangkok. The aircraft fleet begins to replenish with new vessels, and the geography of flights is gradually expanding.
In 1951-1952, the company introduces the original image of female stewardes, which will be the predecessor of the Singapore Girl.
In 1970, Singapore Airlines was the first to provide passengers with a free in-flight entertainment headset and an Economy Class food and beverage menu.
On June 2, 1971, the first transcontinental flight from Singapore to London takes place.
In 1998, the airline's management assembled an international culinary council, which consisted of 5 world-renowned chefs, with the aim of raising the level of on-board dining. And in 2021, Singapore Airlines released their first cookbook, featuring a collection of 50 recipes from ten famous chefs.
In 1999, the KrisFlyer loyalty program was launched for regular customers.
In May 2021, the airline unveiled its new Premium Economy Class seats. The new passenger compartment combines perfection and modernity. However, Singapore Airlines did not stop there: as early as 2021, the public could appreciate even more improved passenger cabins in Airbus A380 aircraft.
Today the geography of flights includes more than 30 countries of the world. You can even fly to major US cities such as Los Angeles, Houston and others. Almost all flights depart from the Changi base airport in Singapore.
Singapore Airlines has a representative office in Moscow (phone: +7 495 775-3087) and St. Petersburg (+7 812 740-3820).
For several years in a row, the airline has been named the best in Singapore and has a high rating in the world. Singapore Airlines offers its passengers more than three classes of service. Those who wish can make a flight on board the Airbus A380 airliner with maximum comfort. The airline's chefs are ready to take into account any food preferences; you can order a separate menu for children.
For the convenience of Russian-speaking passengers, an official website in Russian is available: www.singaporeair.com.
International destinations
Singapore Airlines flies to 32 countries on five continents, including Australia. In many directions, you can fly by Singapore Airlines from Russia. Note that in 2021 the Singapore - Moscow (Domodedovo) - Houston flight was canceled. But now you can fly to Stockholm through the Russian capital.
The airline flies from Moscow to all regions of Asia, many European countries, cities in America and Africa, to the most popular resorts around the planet. The directions Moscow - Bangkok and Moscow - Phuket are in demand. Singapore Airlines can fly from the main city of the Russian Federation to Bali. There are two options - with one change and with two.
Aircraft
The aircraft fleet consists only of comfortable and spacious airliners.
The most comfortable conditions aboard the Airbus A380-800. It is the world's largest commercial aircraft. Passengers are offered wider seats, more storage space, high ceilings in the salons.
The airline also has the following aircraft models:
- Airbus A330-300,
- Airbus A350-900,
- Boeing 777-200,
- Boeing 777-200ER,
- Boeing 777-300,
- Boeing 777-300ER,
- Boeing 787-10.
In total, the aircraft fleet includes about 100 pieces of equipment.
Passenger services
All Singapore Airlines flights must return to Changi Airport for refueling and rest. The air station has all the necessary conditions for a comfortable waiting. The airline has provided for its passengers not only equipped waiting rooms, but also entertainment.
Waiting rooms
You can work or just relax before your flight in the SilverKris lounges. The interior is close to the home environment. The lounges have living and kitchen areas, as well as food and drinks. Tastefully selected works of art decorate the walls.
For guests, special capsules have been created where you can retire for work or rest. In addition, personalized service and a choice of menus are offered, including national Singaporean specialties.
Next to Singapore Airport T3 is the KrisFlyer Gold Lounge. A buffet is served for guests, there is a place to watch TV. For those who need to work, a special space has been created in the outer zone. Free Wi-Fi is available on the territory of the hall.
KrisFlyer Gold Lounge is open 24/7. Passengers who are members of the KrisFlyer Elite Gold program and fly in economy class have access to the lounge.
Tour for transit guests
The free tour for passengers is another unique gift from Singapore Airlines. Visitors to Singapore can choose from two tourist routes during transit. If the waiting time is between 5.5 and 6 hours, you can participate in the Historical Heritage Tour of Singapore.
In the case of a longer transit, you can take part in the City Lights tour. To do this, you must register no later than an hour before the start of the trip at a special registration desk. Tours are in English only.
Upon registration, you must present your passport, boarding tickets and a valid visa. It is advisable to leave hand luggage in the luggage room before starting the tour. Registration for the tour closes 1 hour before the start.
The guide accompanies the participants to the migration control. Seats are allocated in the order of registration. A transit passenger can only go to the city and return to the airport once, so one person can only join one tour.
Service on board
In addition to comfortable seats, which, depending on the class of service, can be folded into a flat bed, an entertainment system has been thought out on board the aircraft. KrisWorld is especially relevant for passengers with children. Travelers have more than 1000 films and games at their disposal, among which everyone will find something interesting for themselves.
Special attention is also paid to the nutrition of passengers. It is known that the pressure in the cabin influences the human taste perception. For this reason, when preparing food, chefs carefully select each ingredient and proportion. In addition, portions are tasting under pressure in a room that mimics the cabin of an airplane.
Service classes
Passengers are served in the following classes:
- economic,
- premium economic,
- business,
- first,
- suite.
Economy class - a good opportunity to fly comfortably to your destination for relatively little money. The design of the seats provides ample legroom even if the front passenger reclines the backrest. If you need even more space, you can opt for seating near the exits.
Premium Economy Class offers wider seats and a 2-4-2 layout. In addition, special privileges are available to passengers. 24 hours before departure, you can book a main course from different menu options, and you will have a choice of three meals on board. The KrisWorld entertainment system is also available for premium economy class passengers.
Business class is also an opportunity to sleep well.Book the Cook offers delicious food and a flat bed for restful sleep. After such a comfortable flight, you can immediately go to a business meeting from the plane's ladder.
First class is a cozy place to relax or work. The passenger can order breakfast in bed at any time. The service personnel can be contacted at any time and with any request.
A suite is practically a separate room, like in a hotel, equipped with everything you need, up to a toilet room with cosmetics. Special dishes are served on porcelain dishes on a table covered with a tablecloth. You can spend your active flight time in a plush armchair and spend the night in a comfortable bed.
Leisure
Movies, TV shows, music, games and applications are divided into categories for the convenience of users.
It is even possible to use the Internet on some planes. If communication services are provided during the flight, passengers are notified about this via video. Charging will depend on the service provider, aircraft type, traffic volume and connection time. You need to purchase your own tariff plan for each flight.
Passengers in suite, first class, business class and PPS Club members can use free Wi-Fi connection. However, the connection depends on weather conditions, the number of concurrent users, satellite coverage.
Satisfaction
In Suite, First and Business Class, culinary delights created by the Singapore Airlines International Culinary Council chefs can be ordered more than 24 hours before departure. If you require a special meal on board, you only need to report it in the Manage My Booking section. The chefs will prepare the dish taking into account any wishes, be it religious reasons, diet, allergic reaction. The application is submitted on the basis of the list of dishes in the "Special meals" category.
The wine list is selected after tasting the dishes. Passenger drinks are selected by the world's best wine critics.
A special assortment of dishes is offered in the list of dishes from the category "Baby food". Foods can also be selected in advance to be sure that the little gourmet will enjoy the food.
Buying a ticket on the website
It is convenient to book and purchase tickets on the official website of the carrier. You can buy a ticket following the instructions:
- Go to the main page and fill out the search form and click "Search".
2. Select a suitable flight from the offered options and click on the class of service.
3. You will be offered several tariffs with a description of the conditions and cost. Click "Select".
4. Next, a page will open with a detailed description of the conditions for the selected tariff. After reviewing, you must click on the "Continue" button.
5. On the next page, you need to enter your personal data. If you are a member of PPs Club / KriaFlyer, you can use the option to automatically fill in your personal data.
Or enter the information yourself in the appropriate fields and click "Next".
Confirm the entered data.
6. The next stage is additional offers (hotel, car). If you do not need such services, you can click "Skip".
7. The penultimate step is choosing a location. The page indicates the cost of the service and the decoding of the designations. You can either click Skip or select a location and click Next.
8. The last page is payment. You have the opportunity to choose the type of card, after which you must fill in the appropriate fields.
After making the payment, the travel document will be sent to the e-mail that you indicated when booking.
Online check-in
Online check-in is available on the Singapore Airlines website. You can check-in from 48 to 1.5 hours before the departure time. If you do not have checked baggage and there is no need to check travel documents / visa at the check-in counter at the airport, you can go straight to immigration control.
In order to register online, you need to follow these steps:
- Select the "Travel planning" tab, then "Your booking" and "Registration".
- On the page that opens, enter the booking code / e-ticket number and last name in Latin, click the "Register" button.
Before departure, the boarding pass must be printed or downloaded to your mobile phone.
If you have a document confirming your reservation, you can also check-in at the airport. This must be done in the period from 48 hours to 40 minutes before the departure of the flight.
Special service during registration is provided to such categories of citizens:
- families with small children;
- pregnant women;
- passengers with disabilities;
- passengers with disabilities;
- unaccompanied children.
At some airports, Singapore Airlines provides the opportunity to check in at special kiosks. Today it can be done at the following air stations:
- Changi, Singapore;
- Schiphol, Amsterdam;
- Copenhagen Airport;
- Frankfurt airport;
- Hong Kong International Airport;
- Heathrow, London;
- airport them. Tom Bradley, Los Angeles;
- Charles de Gaulle, Paris;
- San Francisco International Airport;
- Narita, Tokyo.
Passengers who have:
- passport or visa is not read by the device;
- booking has not been confirmed;
- an extra seat has been booked;
- there is a need for additional help.
Registration in this way is also not provided for minors traveling unaccompanied by an adult.
Carrier rates
The airline offers its passengers 4 classes of service:
- economy,
- premium economy,
- business,
- first / suite.
The first three classes are divided into three more types of tariffs: Lite, Standard, Flexi. The choice of the tariff determines the possibilities of the following options:
- checked baggage allowance,
- choosing a seat in advance,
- accrual of miles,
- cancellation,
- the change,
- no show for departure.
The division of classes into tariffs enables each client to pay only for the services they wish to receive.
Discounts for regular customers
Frequent flyers can join the KrisFlyer program to earn miles on every flight, credit card use, hotel or car rental, and even mobile phone use.
You can register for the program on the airline's website page.
The program has three levels of participation, on which the level of bonuses depends. The more air tickets you buy, the faster you move to the next level.
The accumulated miles are, first of all, discounts for subsequent air tickets, they can be used as cash for payment. Bonuses can be used to upgrade the class of service. You can also pay for other people's tickets with your miles: you can assign up to five people to pay.
Bonuses can be used to book a hotel room, rent a car, purchase goods in the krisshop.com store.
PPS Club was created for the most privileged clients. Members gain access to airport lounges around the world, priority boarding, increased baggage allowance and other benefits. For such passengers, a personalized service is provided anywhere in the world.
Baggage requirements
The weight of checked baggage depends on the class of service and the fare. When buying a ticket, you can see the free baggage allowance. It is undesirable to take a laptop, valuable documents and jewelry, perishable food, money into the luggage compartment.
The minimum weight of the registered cargo for one person is 30 kg, the maximum - 50 kg. Members of the premium programs are also eligible for additional pounds.
Baggage rules require the inspection of bags by the relevant services.Items and liquids that may be known to be dangerous, as well as those that are considered dangerous from the point of view of local legislation, are not allowed for transportation. For this reason, in addition to international rules, each country has its own restrictions, which should be reviewed before collecting transit baggage.
Sometimes it becomes necessary to transport non-standard items. Sports equipment such as surfboards, skis, bicycles are included in the free baggage allowance. If it is exceeded, additional baggage fees must be paid.
Large-sized instruments are usually transported in the salon, buying out a separate seat for them. For the transport of sports firearms, all permits must be collected.
On Singapore Airlines flights, carry-on baggage, depending on the class of service, can be from 1 to 2 pieces. The bag must be placed in a special compartment above the head or under the seat in front.
In addition to the allowed carry-on baggage allowance, you can carry one of the following items in the aircraft cabin:
- handbag;
- video and camera;
- folder with documents;
- outerwear;
- umbrella;
- portable laptop;
- food for babies during the flight (up to 6 kg);
- walking sticks, crutches and other supporting devices, if the passenger has a need for them;
- a bag with goods from duty-free.
Charges for additional cargo on Singapore Airlines aircraft for connecting routes are determined at each check-in. Such baggage is subject to the same weight and size standards as the main baggage.
Flight with children
Additional seats for children, vests and seat belts are prohibited in the cabin of the airliner. However, you can use child car seats and seat belts that are approved for children under 3 years of age.
The baby must be fastened throughout the entire flight. The following requirements are imposed on the chair:
- it must occupy the space between the armrests of a standard passenger seat;
- be secured to the seat in accordance with the manufacturer's instructions for the car seat.
It is allowed to carry a compact folding stroller on board if the sum of all its parameters does not exceed 115 cm, and the weight is 7 kg. The vehicle will be counted as one piece of carry-on baggage. The stroller must be packed in a cover and not used during the flight.
In the aircraft cabin, you can use a folding baby bed installed on board. For safety reasons, it is recommended to choose armchairs for children by the window or in the middle in the center row.
Children's beds can be used for small travelers who are able to fasten a seat belt under their arm. Note that the device must not be used in the emergency exit rows: it must not prevent the front seat back from tilting back. It is forbidden to combine multiple beds on two or more armchairs.
Infants are only allowed on board the aircraft when they are 7 days old and accompanied by an adult parent or guardian.
One adult can fly with two infants aged 7 days to 2 years. For one, a certified seat is used, and for the other, a special seat belt.
On all destinations, except for flights to / from Singapore and Kuala Lumpur, special meals for children can be ordered. On board for babies there are diapers, disposable bibs, wet wipes and feeding bottles.
How to change the date of departure / return of the ticket
Changes and refunds can be made using the Manage Booking option. You can get money back for a ticket only if the travel document was purchased at a refundable rate. The money will be credited to the card that was used for the purchase.
It is important to cancel the ticket on the date indicated in the booking. If the travel document was purchased at a non-refundable rate, then only fees are refundable.
FAQ
We offer answers to the questions that potential passengers most often have.
Where can I see the flight schedule
The easiest way to find a flight schedule for a given destination is to fill out the search form on the airline's official website. You can also trackihg air tickets on aggregator sites.
Where can I find a promo code
If you want to stay up to date with promotions and special offers from Singapore Airlines, subscribe to the newsletter and receive the latest information by email. It is convenient to follow the news on social networks on the official website of the airline. You can also find a working promo code on special sites such as promkod.ru, promokodus.com, promokodz.net, etc.
Can pets be allowed in the cabin
Animals can fly on the same flight with the owner as checked baggage. Singapore Airlines accepts domestic cats and many dog breeds. The service dog can accompany the owner in the cabin. If you are flying with transfers, check the rules for transporting animals in specific countries.
You can also transport the animal as an unaccompanied cargo. The pet's journey will take place in a comfortable cargo hold, where there is an air conditioner.
If you want to fly with an animal, you must inform about it in advance - at least 2 weeks before departure. The carrier must provide detailed information to the pet. The airline staff will check the available space and send you a special form to fill out.
The pet can only be transported in a special container that complies with the IATA Pet Regulations. The maximum cage height depends on the aircraft model:
- 0.56 m - A330;
- 1.016 m - B777;
- 0.6 m - A380;
- 0.76 - A350.
For the pet to travel comfortably, the container must be well ventilated, of the correct size (the pet must turn freely in a standing position), equipped with containers for food and water, and protected (wall thickness at least 1.3 cm).
The transport container with the animal is considered additional baggage.
Is it permissible to take a wheelchair with you
Singapore Airlines' cabins are equipped with onboard wheelchairs that allow passengers to move from the seat to the washroom. Chairs with movable armrests are available to facilitate the transfer of a passenger from an onboard seat to a wheelchair. The need to provide such aids must be communicated in advance.
Own wheelchairs can only be transported in the cargo hold. If the vehicle is powered by a battery or if traveling in a group of 10 or more people who use wheelchairs, you must contact the regional office of the airline no later than two days before departure.
What is the compensation for a delayed or canceled flight?
In the event of a flight delay, the carrier is obliged to provide passengers with water and food, as well as toilet facilities to mitigate the inconvenience of the delay. For flight cancellations, Singapore Airlines will assist with rebooking, baggage handling and transfers to your accommodation.
Also, passengers can submit a corresponding claim with a claim for compensation. The amount paid depends on the length of the flight. The passenger has the right to refuse the flight and demand reimbursement of financial costs in the event of a flight delay. The compensation can be a cash payment or a voucher that is used for subsequent flights.
What are the fees charged when paying by credit card
Commission is a percentage of the total cost of a travel document, including fares, taxes and other fees.Additional services are not taken into account to determine the percentage. The percentage depends on the country from which the departure will be made.
Commission is charged only for tickets purchased online on the official website of the airline, at the regional representative office of Singapore Airlines or through a travel agent. And applies to travel documents for flights departing from Australia, Belgium, the Netherlands, New Zealand and the United Kingdom.
Summarize
Singapore Airlines is the most popular and preferred airline in Singapore. The carrier is included in the list of the best and in the world ranking. Clients are served in four classes, three of which are divided into three more tariffs. Passengers are provided with not only basic, but also exclusive services, both on board and at the airport. Regular customers can take advantage of special privileges from the airline.
For the convenience of passengers, several check-in options are available, comfortable conditions have been created for the transportation of children and people with disabilities.
